Act quickly to protect your remaining balance. Learn the steps to recover funds from lost or stolen Visa gift cards and prevent unauthorized use.
Need to check if your card was used? Visit the balance checker to view recent transactions and remaining funds.
Protect your balance by acting fast when your card is lost or stolen
Contact the toll-free number on your card or receipt right away. Report the card as lost or stolen to freeze the remaining balance.
Have your card number, purchase receipt, and any transaction history ready. This speeds up the recovery process significantly.
Ask the issuer to immediately lock the card to prevent further use. This protects any remaining balance from theft.
Steps to recover your funds and get a replacement card
Replacement Card Request: Most issuers can transfer your remaining balance to a new card. There may be a replacement fee of $5-15 depending on the issuer.
Processing Time: Replacement cards typically arrive within 7-10 business days. Some issuers offer expedited shipping for an additional fee.
Balance Transfer: Your full remaining balance will be transferred to the new card. Any pending transactions will still process against the old card number.
Keep Documentation: Save all communication with the issuer and any case numbers provided. This helps track your replacement request.
Safeguard your gift card balance from loss or theft
Take photos of both sides of your card and keep the purchase receipt. Store these securely for quick reference if needed.
Keep your card number and issuer's phone number written in a safe place at home. This helps if you lose the physical card.
Monitor your balance periodically to spot any unauthorized transactions early. Keep track of where and when you use the card.